Quicklinks
Call Features & Instructions
Below are phone features and instructions guiding you to a better SIP Business Desktop phone experience.
Basic Call Features
Placing a Call
Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.
Using the speakerphone:
1. With the handset on-hook, press the speaker key.
2. Enter the number, and then press the Send soft key.
Using the headset:
1. With the headset connected, press the headset button to activate the headset mode.
2. Enter the number, and then press the Send soft key.
Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by
Note: You can reject an incoming call by pressing the Reject soft key.
pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires
a connected headset.
Answering a Call
Using the handset:
Pick up the handset
Using the speakerphone:
Press the speaker button.
Using the headset:
Press the headset button
Note: You can reject an incoming call by pressing the Reject soft key.
Ending a Call
Using the handset:
Hang up the handset or press the End Call soft key.
Using the speakerphone:
Press the speaker button or the End Call soft key.
Using the headset:
Press the End Call soft key
You can reject an incoming call by pressing the Reject soft key.
Redial
Press the redial button to enter the Placed Calls list, press UP Arrow button or DOWN Arrow button to select the desired entry, and then press the redial button or the Send soft key.
Press the redial button twice when the phone is idle to dial out the last dialed number.
Call Mute and Un-mute
Press the microphone button to mute the microphone during a call.
Press the microphone button again to un-mute the call.
Call Hold and Resume
To place a call on hold:
Press the phone pause button or the Hold soft key during an active call.
To resume the call, do one of the following:
If there is only one call on hold, press the phone pause button or the Resume soft key.
If there is more than one call on hold, press the UP Arrow button or Down Arrow button to select the desired call, and then press the phone pause button or the Resume soft key.
Call Transfer
You can transfer a call in the following ways:
Blind Transfer
1. Press the Phone Transfer button or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press the Phone Transfer button or the B Transfer soft key.
Semi-Attended Transfer
1. Press the Phone Transfer button or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press the Phone Transfer button or the Transfer soft key when you hear the ring-back tone.3. Press or the Transfer soft key when you hear the ring-back tone.
Attended Transfer
1. Press the Phone Transfer button or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press the Phone Transfer button or the Transfer soft key when the second party answers.
Call Forward
To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features -> Call Forward.
2. Select the desired forward type:
Always Forward ---Incoming calls are forwarded unconditionally.
Busy Forward ---Incoming calls are forwarded when the phone is busy.
No Answer Forward ---Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to. For No Answer Forward, press LEFT Arrow button or RIGHT Arrow button to select the desired ring time to wait before forwarding from the After Ring Time field.
4 . Press the Save soft key to accept the change.
Call Conference
1. Press the Conference soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conference soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.
Note: You can split the conference call into two individual calls by pressing the Split soft key.
Speed Dial
To configure a speed dial key:
1. Press the Menu soft key when the phone is idle, and then select Features -> DSS Keys.
2. Select the desired DSS key, and then press the Enter soft key.
3. Select SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the Label field and then enter the number in the Value field.
4. Press the Save soft key to accept the change.
To use the speed dial key:
Press the speed dial key to dial out the preset number.
Voice Message
The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.
To listen to voice messages:
1. Press the envelope or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
Customizing Your Phone
Call History
1. Press the History soft key when the phone is idle, and press UP Arrow Button or DOWN Arrow Button to scroll through the list.
2. Select an entry from the list, you can do the following:
- Press the Send soft key to call the entry.
- Press the Delete soft key to delete the entry from the list.
If you press the Option soft key, you can also do the following:
- Select Detail to view detailed information about the entry.
- Select Add to Contacts to add the entry to the local directory.
- Select Add to Blacklist to add the entry to the blacklist.
- Select Delete All to delete all entries from the list.
Contact Directory
To add a contact:
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
4. Press the Save soft key to accept the change.
To edit a contact:
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press UP Arrow Button or DOWN Arrow Button to select the desired contact, press the Option soft key and then select Detail from the prompt list.
3. Edit the contact information.
4. Press the Save soft key to accept the change.
To delete a contact:
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press UP Arrow Button or DOWN Arrow Button to select the desired contact, press the Option soft key and then select Delete from the prompt list.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.
Note: You can add contacts from call history easily. For more information, refer to Call History above.
Volume Adjustment
Press the Volume button during a call to adjust the receiver volume of the handset/speakerphone/headset.
Press the Volume button when the phone is idle or ringing to adjust the ringer volume.
Press the Volume button to adjust the media volume in the corresponding screen.
Ring Tones
1. Press the Menu soft key when the phone is idle, and then select Basic -> Sound -> Ring Tones.
2. Press UP Arrow Button or DOWN Arrow Button to select Common or the desired account and then press the Enter soft key.
3. Press UP Arrow Button or DOWN Arrow Button to select the desired ringtone.
4. Press the Save soft key to accept the change.