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Avoiding Toner Scams: Protect Your Business and Stay Informed

At XRX Business Centre, we’re committed to providing reliable, hassle-free service to our customers. Unfortunately, we’ve recently been made aware of toner scams targeting businesses, including our valued customers. These scams are becoming more sophisticated, and it’s crucial for businesses to stay vigilant and informed to avoid falling victim.

In this blog, we’ll explain what toner scams are, how they work, and most importantly, how to protect your business from these fraudulent practices.

 

What Are Toner Scams?

Toner scams are fraudulent schemes where scammers pose as legitimate suppliers, attempting to sell toner to unsuspecting businesses. These scammers often call or email businesses claiming to represent well-known brands or service providers, such as FujiFilm Business Innovation (and recently as XRX Business Centre). Their goal is to trick businesses into paying for overpriced or unnecessary toner, or worse, steal sensitive information.

 

How the Scam Works

One of our customers recently reported a scam attempt where the caller claimed:

"We are calling from XRX Business Centre… you have a FujiFilm machine, and we need to supply your toner."

Thankfully, the Operations Manager recognised this as suspicious. As a long-term XRX Business Centre customer with an active service agreement, they knew this wasn’t our standard procedure for toner orders.

This example highlights the increasing sophistication of these scams. They use specific details to appear credible, making it even more important for businesses to stay alert.

 Protect your business from toner scams

Red Flags to Watch For

Here are some common tactics scammers use and red flags to look out for:

Unsolicited Calls or Emails

Scammers often reach out without prior contact, claiming to represent your service provider.

Requests for Immediate Payment

They may pressure you to make a payment quickly or provide payment details over the phone.

Invoices with Unexpected Charges

If you receive toner with an invoice showing a charge when your service agreement covers toner, this is likely fraudulent.

Unfamiliar Ordering Processes

Legitimate suppliers like XRX Business Centre have established processes for ordering toner, and they won’t suddenly change without informing you.

 

How XRX Business Centre Helps You Stay Protected

At XRX Business Centre, we prioritise transparency and security in all our customer interactions. To ensure you can confidently recognise genuine toner deliveries and orders, here’s how we operate:

  1. We Don’t Make Unsolicited Calls to Check Your Toner Needs

If you’re an XRX customer, you can order toner through:

We won’t cold-call to offer toner or request payment details.

  1. Auto-Toner Delivery for Hassle-Free Service

If you’ve set up auto-toner delivery with us:

  • Toner is shipped automatically when your machine needs it.
  • Invoices will always show a $0 amount, as toner is included in your service agreement.

  1. Manual Toner Orders with Clear Invoicing

If you haven’t set up auto-toner delivery:

  • Toner is delivered after you place an order.
  • Invoices will still show a $0 amount under your service agreement.

  1. Fraudulent Invoices Won’t Match Your Agreement

If you receive toner with an invoice showing any amount other than $0, this delivery is not from us. Contact us immediately to verify.

 Avoid toner scams

Steps to Protect Your Business

  1. Educate Your Team
    Inform all staff about toner scams and share this blog to ensure they know what to look out for.
  2. Verify Supplier Claims
    If you receive an unexpected call or invoice, verify the details by contacting XRX Business Centre directly.
  3. Report Suspicious Activity
    If you suspect a scam, notify us and report the incident to relevant authorities.
  4. Trust the Process
    Stick to our established ordering and invoicing processes to avoid confusion or vulnerability to scams.

 

Let’s Keep Your Business Protected

At XRX Business Centre, we’re not just your service provider—we’re your partner in safeguarding your business. If you have any questions about your toner orders, service agreements, or anything else, our team is here to help.

Contact your account manager or reach out to us today for assistance.

Let’s work together to keep your business secure and scam-free!

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