The Ultimate Guide to Choosing the Best Phone System for Your Small Business in 2025
If you’re a small business owner in Australia, chances are you’ve recently asked one (or all) of these trending questions:
- What is the best VoIP phone for small business?
- Is VoIP worth it for small business?
- How do I set up VoIP for my small business?
- What is the best phone service for small business?
- Who are the top 5 telecommunication providers in Australia?
You’re not alone—and you’re in the right place.
At XRX Business Centre, we specialise in making business communication simple, cost-effective, and scalable.
What Is the Best VoIP Phone for Small Business?
The “best” VoIP phone will depend on your business needs, but top-rated models for 2025 include:
- Yealink T5 Series – Great for video calls and high-quality audio.
- Polycom VVX Series – Ideal for customer-facing roles with advanced call handling.
- Cisco IP Phones – Perfect for enterprise-level features and integration.
We offer all of these models pre-configured, fully supported, and ready to go with our XRX Business VoIP solutions.
Is VoIP Worth It for Small Businesses?
Yes—100%. VoIP (Voice over Internet Protocol) has revolutionised business communication by offering:
- Lower call costs (especially for long-distance and mobile)
- Flexibility to work from anywhere
- Easy integration with CRM, email, and productivity tools
- Scalability to grow with your business
- Better features like voicemail-to-email, call queues, auto-attendants, and video conferencing
In short: VoIP helps you do more, for less. And with XRX Business Centre, it’s easy to switch.
How Do I Set Up VoIP for My Small Business?
Setting up a VoIP phone system with XRX is simple:
- We assess your needs – Number of users, call volume, and your current internet connection.
- We recommend a solution – Including cloud-based phones, hardware, and call plans.
- We set everything up – Phones, call routing, voicemail, auto-attendants, and more.
- We provide ongoing support – So you’re never stuck when you need help.
With zero-touch provisioning and our expert team managing the setup, your business can be up and running in no time.
What Is the Best Phone for Small Business?
It’s not just about the hardware—it’s about the system behind it.
The best phone for small business is:
- Reliable
- Scalable
- Easy to use
- Packed with productivity features
XRX Business Centre cloud-based VoIP phone systems offer all of this and more. We support businesses across North Queensland with tailored solutions that fit your industry, staff, and workflow.
What Is the Best Phone Service for Small Business?
A great phone service isn’t just about cheap calls—it’s about performance, reliability, and support. XRX Business Centre is a local provider with access to the power of Access4's carrier-grade infrastructure.
Our VoIP phone service gives you:
- Crystal-clear call quality
- Business-grade reliability
- 24/7 local support
- Transparent pricing and no hidden fees
Whether you're a startup, real estate agency, trade business, or professional services firm—we’ll build a phone system that’s right for you.
Who Are the Top 5 Telecommunication Companies in Australia?
According to recent reviews and market share, the top telco providers include:
- Telstra
- Optus
- Aussie Broadband
- TPG Telecom
- Access4 (for cloud voice, via partners like us)
We proudly partner with Access4, Australia’s leader in Unified Communications as a Service (UCaaS), to bring you the same technology used by larger enterprises—tailored for SMEs.
Why Choose XRX Business Centre?
We’re not a faceless telco—we’re your local partner. Our team understands the challenges of running a small business in North Queensland. That’s why we offer:
- Local support
- Fair pricing
- Proven technology
- Trusted service
Whether you're ready to upgrade or just want to know your options, we’re here to help.
Ready to Talk?
Let’s build a better phone system for your business. Contact XRX Business Centre today for a free, no-obligation quote.